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1 customer interaction management
Программирование: управление взаимодействием с клиентамиУниверсальный англо-русский словарь > customer interaction management
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2 customer interaction management
English-Russian dictionary of computer science and programming > customer interaction management
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3 customer relationship management
Mktgthe cultivation of meaningful relationships with actual or potential purchasers of goods or services. Customer relationship management aims to increase an organization’s sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing.CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A Web site therefore has to work hard to develop the relationship with customers and demonstrate that their business is valued. A CRM system generally includes some or all of the following components: customer information systems, personalization systems, content management systems, call center automation, data warehousing, data mining, sales force automation, and campaign management systems. All these elements combine to provide the essentials of CRM: understanding customer needs; anticipating their information requirements; answering their questions promptly and comprehensively; delivering exactly what they order; making deliveries on time; and suggesting new products that they will be genuinely interested in.Abbr. CRMThe ultimate business dictionary > customer relationship management
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4 management
1) управление; организация; руководство2) руководство, управленческий персонал•- calendar management
- change management
- complexity management
- computer-assisted management
- configuration management
- customer interaction management
- customer relations management
- data management
- data resource management
- database management
- document management
- dynamic power management
- error management
- file management
- hypothesis management
- interface management
- knowledge management
- memory management
- multiple-task management
- operating system management
- overlay management
- peripheral management
- physical connection management
- process-flow management
- program management
- record management
- resource management
- screen management
- software management
- systems project management
- terminology management
- workload managementEnglish-Russian dictionary of computer science and programming > management
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5 CIM
1) Общая лексика: Chartered Institute of Marketing2) Компьютерная техника: Communication Interface Modules, Compaq Insight Management, Computer Input by Microfilm, машинный микрофильм (computer input microfilm), устройство ввода в вычислительную машину с микрофильма (computer input microfilm), комплексное автоматизированное производство (computer-integrated manufacturing)3) Авиация: continuous image microfilm4) Военный термин: Center for Information Management, Commercial Information Management, Component Information Management, coffin intercept missile, combination influence mine, communications improvement memorandum, computer integrated manufacturing, computer interface module6) Математика: изменение среднего (change in mean)7) Железнодорожный термин: ЦИМ (международная форма железнодорожной грузовой накладной), Конвенция по товарному сообщению8) Грубое выражение: Consider It Manana, Copy Isolate And Manipulate9) Оптика: computer input from microfilm10) Сокращение: Canadian Institute of Management, Component Item Manager (Internet), Computer-Input Microfilm, Computer-Integrated Manufacture, Contract Interpretation Manual (USPS-NPMHU)11) Университет: Canadian Institute Of Mining, Cleveland Institute Of Music12) Вычислительная техника: Common Information Model, Cisco Interactive Mentor (Cisco), Common Information Model (DMTF, XML, DMI, SAN), ввод данных в компьютер с микрофильма, микрофильм с непрерывным изображением13) Экология: Cooperative Investigation of the Mediterranean14) Деловая лексика: Customer Interaction Management, автоматизированное производство (computer-integrated manufacturing)15) Сетевые технологии: CompuServe Information Manager, Control Interface Module, Corporate Information Management, computer-integrated manufacturing16) Программирование: (Common Information Model) общая информационная модель (см. Common Information Model)17) Автоматика: computer integrated management, компьютерно-интегрированное производство18) Контроль качества: change in mean19) Расширение файла: Game data (SimCity 2000), C Text Mode Image File (The Ultimate Draw)20) Электротехника: crystal impedance meter21) Должность: Certificate Of Initial Mastery, Certified Inventory Manager22) Чат: Cooked In Marseille23) Программное обеспечение: Compaq Insight Manager24) Международные перевозки: International Convention Concerning the Carriage of Goods by Railway -
6 CIM
1. common information model - общая информационная модель;2. communications improvement memorandum - памятная записка о мерах по улучшению работы средств связи;3. communications interface module - модуль интерфейса канала связи;4. computer input microfilm - ввод с микрофильмов; входное микрофильмирующее устройство ЭВМ; входной компьютерный микрофильм; компьютерный ввод с микрофильмов; микрофильм для ввода данных в ЭВМ;5. computer input multiplexer - входной мультиплексор ЭВМ;6. computer integrated manufacturing - комплексное автоматизированное производство; интегрированное автоматизированное производство;7. customer interaction management - управление взаимодействием с клиентами -
7 CIM
I сокр. от computer-integrated manufacturing II сокр. от computer input microfilmкомпьютерный ввод с микрофильмов; входной компьютерный микрофильмIII сокр. от common information model IV сокр. от customer interaction managementEnglish-Russian dictionary of computer science and programming > CIM
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8 escalation
сущ.1) общ. эскалация, увеличение, рост (об увеличении какого-л. показателя)See:2) обострение, эскалация (конфликта и т. п.)See:escalate 2)3) упр. передача по инстанции, передача более высокой инстанции (о передаче какой-л. важной информации или проблемы высшим уровням руководства в случае невозможности разрешения этой проблемы на нижнем уровне)Interaction with the Duty Consultant is the correct way to raise a support call and the preferred way for a customer to initiate the escalation process. — Взаимодействие с консультантом по налогам является правильным способом получения поддержки и предпочтительный для клиента способ инициации процедуры передачи по инстанции.
See:* * *. 1. Additional rent payments owed by a tenant based on the increase in the costs of operating the building. See Base, above. 2. A clause in a purchase contract providing for upward adjustment of the contract price if specified contingencies occur. . Small Business Taxes & Management 2 .
См. также в других словарях:
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